Set an Organization's primary location

IT Glue lets you specify the primary location of the organization. If a client moves, or their primary location changes for any other reason, make sure you update the primary location in IT Glue.

If syncing with a PSA

Edit the primary location in your PSA, so that any dependent items within the PSA are adjusted as required.

To force the change to update in IT Glue:

  1. Navigate to the organization you are specifying the primary location for.
  2. Click Edit at the top-right of the screen.


    Happy_Frog___IT_Glue.png

  3. Scroll down to the PSA sync status section and click Sync now.
  4. Click Save.


    Happy_Frog_-_IT_Glue.png

If not syncing with a PSA

  1. Click Organizations in the top nav bar.
  2. In the Organizations list view, click the name of the organization to open it.
  3. Click Edit at the top right of the screen.
  4. Under Primary location, click to select the location, or click Add new to enter a location.
  5. Click Save.


    Happy_Frog_-_IT_Glue.png

Was this article helpful?
1 out of 1 found this helpful
Have more questions? Contact us