Adding groups / group members

Groups allow you to organize users into logical units. Some examples of groups include the level of permission users have in their account, the different departments the users work in, etc. 

It is recommended that when you create user accounts you create them within groups. If you're new to IT Glue, creating groups for Tech, Clients, and Senior Tech is a good place to start.

There are many different reasons why you should use groups. Some of the main advantages include the following:

  • You can assign various access permissions to a group instead of each individual user. 
  • You don’t need to set access permissions for each new person that joins your team. When you set up a new user, just assign them to the relevant groups, and they’ll have the same access permissions as all staff at their level.
  • You can apply group permissions to deny access to asset types.



  1. Click Account from the top navigation bar.
  2. Click Groups from the sidebar.


  3. Click the + New button in the top-right corner.


  4. On the next screen, enter the group's name and provide a description.


  5. In the Members section (lower left), search for a user you want to add to the group, select them from the list, and then press enter. Repeat this step for each user that you want to add.

    Note: Managers will be a member of any IT Glue group they create. Administrator accounts have access to all IT Glue data, so they don't need to be added again.


  6. Click Save when you're done.

After that's done, the new group appears on the Account > Groups screen. Note that Managers will only see IT Glue groups that they are a member of on this screen.

Groups display on the Account > Groups page


Mapping organizations to groups

You also have the ability to map organizations to IT Glue groups. By doing so, a new user account can be assigned to a group to give access to all organizations in that group. This will be in addition to any individual organizational accesses that are given to that user. Mapping organizations to groups is often the best way to organize large teams.

  1. Go back to the Account > Groups screen and edit one of your groups (or create a new group if needed).


  2. In the Organization Access section (lower right), search for the organization you want to add, select it from the list, and then press enter. Repeat this step for each organization that you want to add.


  3. Click Save when you're done.

After you click Save, the group members will have immediate access to the organizations defined by that group.

Applying group permissions to deny access to asset types

If you are an Administrator, you can set permissions on groups to specify who is allowed or not allowed to work with one or more asset types.

For example, you can tightly restrict who has access to flexible assets that contain confidential finance and agreement details, but widely share other types of assets.

To deny a group access to specific asset types:

  1. Click Account from the top navigation bar.
  2. Click Groups from the sidebar.


  3. Edit the desired group.


  4. In the Deny Asset Type Access section, choose the asset types that members of this group should be denied access to by checking the boxes.


  5. Click Save.

After you deny an asset type, members of the group can no longer search, view, create, edit, or delete those assets on a global basis, including any embedded passwords connected to those assets.


A few notes

  • Administrators will always have access to all data in your IT Glue account, so their group membership is irrelevant as long as they have that role.
  • The names of the denied assets are not removed from activity feeds, but the names will appear without the link to view the asset. 
  • If passwords are a denied asset type, flexible assets that contain a Password field will still display the password value when "Show password" is clicked.
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