Quick guide for the IT Glue Chrome Extension

The IT Glue Chrome Extension provides an easy way of accessing secure passwords that are stored in your IT Glue account and signing in to websites using these stored credentials. This handy extension does not actually perform the login action but instead lets you quickly pass the username and password values to the login form.

Installing the extension

The browser extension is available for Google Chrome only. Click the following link to install the extension from the Chrome Web Store: IT Glue Chrome Extension.


After installing the extension, you will see the IT Glue icon in the toolbar.


To upgrade the extension when we release an update, you don't have to do anything. The upgrade will be applied automatically when you restart your browser.

Disabling browser auto-fill

To make the most of the IT Glue Chrome Extension, we recommend that you disable your browser's built-in password auto-fill features, so that they will not try to fill in passwords with stored values.

  1. From Chrome, open Settings.


  2. Click on Advanced at the bottom.
  3. In the Passwords and forms section, disable both Enable Autofill to fill out web forms with a single click and Offer to save web passwords.


Signing in

From Chrome, click on the IT Glue icon in your toolbar to display the sign-in dialog in the extension window.


Select your account's location, enter your IT Glue subdomain, email address, and password, and then click the Sign In button. 

Your subdomain is the first part of the URL you use to sign in to the IT Glue web app. For example, your subdomain will be mycompany if you use mycompany.itglue.com to sign in.

If you have multi-factor authentication (MFA) enabled on your account, you will need to enter the code from your authenticator app to continue.

Note: Once you have signed in using Chrome Extension, you're also signed in to your account in the web app.

Signing in with SSO

If your IT Glue account is set up for single sign-on (SSO), you can skip the sign-in instructions above. Click the Single Sign-On button, and then enter your subdomain to initiate SSO.  


Session sign-out

The extension session automatically expires after twelve hours. To end your session manually, click on the IT Glue icon in your toolbar and click on the sign-out button in the extension. The IT Glue icon at the top right will gray out after you sign out.

Auto-filling passwords and password learning

To fill out login forms, you have two options: use the IT Glue Chrome Extension, which was designed for this, or open the IT Glue web app, go to the Passwords list view, and copy and paste your credentials into the webform.

Using the extension to auto-fill passwords

The browser extension detects when you go directly to a site's sign-in page, and lets you choose whether to sign in using a stored credential or not. 

When you first get to the sign-in page, the IT Glue logo will display in the password field.


If you want to sign in, you click on the logo, which prompts you to choose a stored credential to fill in to the username and password fields. If you have multiple sign-in credentials for the same URL, you may have several to choose from. You can fill the username and password by clicking on any one of the listed credentials.

The end result is your username and password are inserted into the webform for you, as shown in the example below.

Clicking the IT Glue logo lets you choose a matching credential to fill into the sign-in fields


Filling in a different field (password learning)

The password field is detected automatically. But depending on the layout of the fields, the extension may not put the username in the right field. If this happens, you can change where the username is filled:

  1. Click the logo and choose the matching credential.
  2. Click the Filled in the wrong field? message.


  3. Click Learn.


  4. Next, click your cursor inside the username field on the website.
  5. That's it. When you sign in again to this site, the extension will know where to fill the username.

Bypassing the IT Glue auto-fill logo

If you go to a website that you do not want to fill from your IT Glue stored credentials, you can use the Ctrl+/ (Mac: Cmd+/) keyboard shortcut to bypass auto-fill.

Navigating the extension window

You can use the extension window to find a certain password you might be looking for.


Click on the icon and go to the Passwords section to display a list of all sign-in credentials or navigate to a specific organization to narrow the list to just the passwords that belong to that organization.


When you find the one you want, click on its name and you'll be redirected to the site with the user credentials pre-populated in the username and password fields.


Alternatively, you can also open a password from within the extension window to copy the credentials manually, if needed.

To open a password, go to the Passwords section, but instead of clicking the name of the password you want, click the cog icon.


This takes you to the password in the extension window.


Creating and managing passwords from the extension

The steps for creating a password through the IT Glue Chrome Extension is a comparable experience to the IT Glue web app.

The first step is to sign in to the extension. Once you're signed in, you just need to click Create Password, fill in the blanks, and then click Save.


Keep in mind that the extension does not have the permissions feature implemented currently. Any passwords created from within the extension can be accessed by anyone in IT Glue with access to the organization the password is created in. Please use the web app to change the permissions.

Managing passwords

At some point, you will need to edit or delete a password. These actions are only available by opening IT Glue directly, or via the extension by clicking the View in IT Glue button. This opens IT Glue where you can sign in (if not already signed in) and then make your changes. Any changes in the web app are immediately reflected in the extension.

Search from any webpage

The IT Glue Chrome Extension enables searching IT Glue from any open webpage with our quick search shortcut.

Here are the steps to use this feature:

  1. Sign in to the IT Glue Chrome Extension. After signing in, you are ready to use quick search.
  2. Whenever you need to search for an asset (configuration, contact, password, etc.) or organization from Chrome, press the quick search "Q" shortcut. Immediately the pop-over search opens on the active webpage.


    Alternatively, before pressing Q, you can also select text on the webpage you're viewing to populate the search with the selected text. 


  3. Next, type your keywords. You can add as many keywords as you need.


  4. Use arrow keys to navigate the results. You can also press Tab to cycle the search scope forward through the different asset types (Shift + Tab reverses direction).
  5. To open to the chosen result, press Enter or click on it. A new tab opens to display the page in IT Glue. If you are not yet signed in to the IT Glue web app, you will need to sign in to continue.
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