Quick guide for the IT Glue Chrome Extension

The IT Glue Chrome Extension provides an easy way of accessing secure passwords that are stored in your IT Glue account and signing in to sites using your stored credentials.

Installing the extension

The browser extension is currently only available for Google Chrome. Click the following link to install the extension from the Chrome Web Store: IT Glue Chrome Extension.

After installing the extension, you will see the IT Glue icon in the toolbar.

Note that to upgrade the extension when we release an update, you don't have to do anything. The upgrade will be applied automatically when you restart your browser.

Disabling browser auto-fill

To make the most of the IT Glue Chrome Extension, we recommend that you disable your browser's built-in password saving features. IT Glue provides a secure place for your passwords.

  1. From Chrome, open Settings.
  2. Click on Advanced at the bottom.
  3. In the Passwords and forms section, disable both Offer to save web passwords and Enable Autofill to fill out web forms with a single click.

Signing in

Click on the IT Glue icon in your toolbar to display the sign-in dialog in the extension window.

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Enter your IT Glue subdomain, email address, and password, and then click the Sign In button. If you have multi-factor authentication (MFA) enabled on your account, you will need to enter the code from your authenticator app to continue.

Your subdomain comes from the unique URL of your IT Glue account, which will be something along the lines of https://mycompany.itglue.com. The first part (mycompany) is your subdomain.

If your IT Glue account is configured for single sign-on (SSO), you can skip the standard sign-in option and click the Single Sign-On button instead. Simply enter your subdomain to initiate SSO.  

Session sign-out

The extension session automatically expires after twelve hours. To end your session manually, click on the IT Glue icon in your toolbar and click on the sign-out button in the extension. The IT Glue icon at the top right will gray out after you sign out.

Using the extension

The browser extension detects when you go directly to a site's sign-in page, and lets you choose whether to sign in using a stored credential or not. Note: The extension does not work in situations where the sign-in form is part of the browser and not the HTML page.

After browsing to a site associated with a stored credential, the IT Glue logo will display in the password field, so that you can quickly insert the credentials:

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Click on the logo to display all of the matching credentials. If you have multiple sign-in credentials for the same URL, you may have several to choose from. You can fill the username and password by clicking on any one of the listed credentials.

Clicking the IT Glue logo lets you choose a matching credential to fill into the sign-in fields

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Filling in a different field

The password field is detected automatically. But, depending on the layout of the fields, the extension may not put the username in the right field. If this happens, you can change where the username is filled:

  1. Click the logo and choose the matching credential.
  2. Click the Filled in the wrong field? message.

    Filled_in_wrong_field.png

  3. Click Learn.

    Learn.png

  4. Next, click your cursor inside the username field on the website.
  5. That's it. When you sign in again to this site, the extension will know where to fill the username.

    Username_Selector.png

Browsing

You can use the IT Glue shortcut icon in the toolbar to browse all secure passwords that you have access to in IT Glue. Click on the icon and go to the Passwords section to display a list of all sign-in credentials or navigate to a specific organization to narrow the list to just the passwords that belong to that organization.

Simply click on any one of your credentials and you'll be redirected to the site with the user credentials pre-populated in the sign-in fields.

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You can also open a password from within the extension window and copy the credentials manually, if needed. Note: Your credentials and notes will be in read-only mode.

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Searching

You can use the search bar to find any organizations and passwords that you have access to. The search feature works the same as it does in IT Glue. As you start typing search terms into the search bar, results begin to instantly appear below it. The first results are associated with Name fields, followed by results for other fields.

Search results work a little differently, however. Each password in the list will display the organization name directly below it. If you don't find what you're looking for, clicking on an organization's name from the search results takes you to a list of all passwords for that organization, which could sometimes help you find what you're looking for faster than repeating a global search with different criteria. Once you're in the organization, you can browse or search for the password from there.

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