Webinar: Exploring Client Knowledge Base & Sidebar Design

 

Topics covered in this webinar:

  • 1:10 - Introduction
  • 2:12 - Creating content and writing concepts (structure, mechanics, language)
  • 7:35 - Differentiating between internal, external, and client specific documents
  • 9:25 - Example documents for internal, external, and client specific
  • 13:00 - Using the document editor to create great procedures
  • 14:45 - Sharing public documents for ticket response or macro
  • 16:35 - Inviting clients to your account to browse the knowledge base and customizing their sidebar
  • 20:25 - Other uses for customizing the sidebar
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