How do I restore an item deleted by accident?

These instructions will help you undelete information from your account.

There is no "recycle bin" into which the deleted items are moved. When an item is deleted from list view or asset view, it is immediately deleted. However, the activity logs will record this action with a recover_icon.png (restore icon) that gives an Administrator the option to restore the deleted item.

Both core and flexible assets can be restored. If there are embedded passwords, attachments, related items, and security permissions associated with the asset when it was deleted, these will all be restored at the same time. The revision history is restored as well.

You can also restore organizations, document folders, and flexible asset templates.

Note that anything you delete from the Manage Data screen is a hard delete and not recoverable.

Prerequisites

  • You must have Administrator level access to restore deleted items.

Instructions

To restore an item from the activity log to its original location:

  1. Click on Account from the top navigation bar.
  2. Click Activity Logs from the sidebar.
  3. Query the logs using the search fields and drop-down filters that appear above the columns. To view the items that were recently deleted, click the Action drop down and choose Delete.
  4. Find the asset that you want to restore.
  5. Click the recover_icon.png(restore icon) to initiate the restore and then confirm the action.

After that's done, the item should be restored immediately. Note: If you are restoring an organization, the action may take longer depending on how much data the organization has. The icon will turn gray and a message will appear that says "This item is queued for restore."

Example: A deleted document entry with the restore option

Screen_Shot_2017-04-04_at_5.09.13_PM.png

 

Notes

  • If you can't find something you deleted, is it really deleted? Be sure to look for it first. Maybe it was just moved or renamed.
  • We do not currently limit the retention of activity logs, so you should be able to find deleted items dating back to the beginning of your account.
  • Alternatively, you might want to restore an asset back to an earlier version. To revert core assets to a previous version, see the instructions in the Revisions to core and flexible assets topic instead. Previous versions are copies that IT Glue saves as part of a restore point.

 

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