Integrating with Pulseway PSA

Use this article as a guide when you integrate with Pulseway PSA. We currently support one-way sync with Pulseway PSA.

At any time, you can come back to the Active Integrations screen (Account > Integrations) to make changes to the integration.

The field mappings are set up automatically when you follow the instructions below. For more information, take a look at Pulseway PSA field mappings.


  • An SSL connection with a valid certificate (not self-signed) from a trusted authority is required.
  • You must have Manager or Administrator access to IT Glue.
  • Pulseway recommends using the user account assigned to the "Root User" role to integrate with other platforms as it has access to all CRM and asset information in your Pulseway account.
  • In addition to the Root User sign-in credentials, you need your Fully Qualified Domain Name (FQDN) and your company name (tenant ID) from Pulseway PSA.


  1. Navigate to Account > Integrations and create a new integration using the Pulseway PSA option.


  2. Enter your API credentials and then click Connect.


  3. From the Sync your data with Pulseway PSA screen, tell us how much of your data to sync. By default, recommended options are listed first. Your options may look different than in the screenshot below.

    Note: As a best practice, we recommend you only select the account and asset types that you actively manage.


  4. Finally, click Save and Continue. The sync will be automatically queued.
  5. By default, newly queued syncs are scheduled to take place one hour later.
    • You can use the manual sync option to prioritize the sync to start sooner. From the Active Integrations screen (Account > Integrations), click Actions and then Start Manual Sync.
  6. From the Active Integrations screen, you can see the overall sync status. When the sync is complete, the status column changes from Syncing... to OK.

Initial syncs typically complete in under an hour and subsequent syncs within minutes depending on system load and how many new items you have.

If you plan to sync with your RMM next, see the Sync methods article for more information about the different methods available.


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