Pulseway PSA field mappings

This article defines how Pulseway PSA fields are mapped to IT Glue fields. We currently one-way sync with Pulseway PSA. Learn more about integrating with Pulseway PSA in this article.


IT Glue: Configuration Pulseway PSA: Asset
Name Name
Asset Tag Asset Tag
Contact Contact
Default Gateway Default Gateway
Configuration Status Status
Configuration Type Category
IP Address IP Address
Location Client Location
Manufacturer Manufacturer
Model Model Number
Notes Description
Operating System OS Info
Physical Position Physical Location Info
Platform OS Type
Purchased Date Acquisition Date
Serial Number Serial
MAC Address MAC Address
Expiration Date Warranty Expiration Date


IT Glue: Organization Pulseway PSA: Account
Name Name
Type Type
Status Status
Parent Organization Parent Account
Primary Location Main Location
Short Name Account Code


IT Glue: Contact Pulseway PSA: Contact
First Name First Name
Last Name Last Name
Type Type
Title Job Title
Emails Emails
Phones Contact Phone Numbers
Location Location
Important Contact Point of Contact


IT Glue: Location Pulseway PSA: Location
Name Location Name
Address 1 Address 1
Address 2 Address 2
City City
State/Province State/Province
Zip/Postal Code Zip/Postal Code
Country Country
Phone Phone
Fax Fax

Matching logic

Standard matching rules are used to match records within IT Glue when pulling over data from Pulseway PSA. The sync will discover accounts, assets, contacts, and locations in Pulseway PSA and match them to data in IT Glue using the Pulseway PSA fields shown in the table below:

Rule Matches on
Organization Account Name
Contacts (Account) AND (First Name AND Last Name)

(Account) AND (Asset Type AND Asset Name)*

Locations (Location) AND (Address 1 AND Address 2 AND City AND State/Province AND Country)

* Configurations: If more than one match, the system will try to narrow the matches using a unique identifier, such as a serial number or MAC address.

If no match is found, a new record is created. When one or more identical matches are found, the item that was created first is matched on.


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