Changing an existing user's access to MyGlue

This article shows how to move an existing user from IT Glue to MyGlue. 

By moving the user, you'll find that any asset-level permissions the user had in IT Glue (not inherited through a group or organization) will follow them to MyGlue. 

Note that when you move someone to MyGlue, you must replace their IT Glue role and groups with a MyGlue role and groups, plus change the organizations they can access to match what their MyGlue account allows. Typically, there is only one organization to choose from. 


  • You need Manager or Administrator access to IT Glue.
  • The MyGlue account you are moving the user to must already be configured. 
  • You must also have configured groups for this MyGlue account.


  1. From Account > Users, go to the IT Glue tab and find the user you want to move.
  2. Click the pencil icon in that row to edit the user.
  3. On the next screen, change the Type to MyGlue


  4. Search for and select the MyGlue Account the user will belong to.


  5. Choose a role to define the actions the user is permitted to perform: Editor, Creator, or Lite
  6. Select the groups the user will be a member of and the organizations they can access.
    • If a selected group's permissions give the user access to any organizations, the names of the organizations will automatically populate the Organization Access field. These names are grayed out because the permissions are inherited from the group.
  7. Click Save.

After saving these changes, the user will get a notification by email, and they will no longer be able to sign in to your IT Glue subdomain.

Email the user receives after you move their account to MyGlue




  • If you make a mistake, it is possible to move the person back to IT Glue by editing their profile and changing their user account type to IT Glue. Make sure you add them back to the same groups and give them permission to access the same organizations, and they’ll have the same permissions they had before. 
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