Pausing a PSA sync

This article will help you pause syncing. Generally, you would pause a sync to prevent data from being pushed to your PSA or pulled into IT Glue, or in anticipation of removing the PSA integration entirely

Pausing means PSA syncing is temporarily stopped. Your team can still access and edit the items if they need to. 

Prerequisites

  • You must have Manager or Administrator access to IT Glue.

Instructions

  1. Navigate to Account > Integrations.
  2. Click Actions and then Pause Sync

After pausing the PSA sync, its status on the Active Integrations screen will change to Paused. If you need to resume syncing, just click Actions > Resume Sync. 

Note that this stops the next sync operation from running. It does not pause an ongoing sync operation. 

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