Viewing the audit trail for a document

Follow the instructions below to see a document's complete history dating back to when a document was created. The following actions are tracked about each document:

  • Document created
  • Document edited
  • Document updated (published)
  • Document copied
  • Document viewed
  • Document deleted

Note: Another useful feature in IT Glue is the ability to get email notifications whenever documents are updated, so you can see what documents have been updated, who updated them, and when they were updated. For more information, see Setting up notifications.

Prerequisites

  • You must have Manager or Administrator access to view a document's audit trail.

Instructions

  1. Navigate to an organization that has the document that you want to see the history of.
  2. Under Documents, find the document and open it.
  3. Click Full Access History below the Revisions section (right-hand side of the screen).
  4. To filter for specific events, use the associated Action drop-down filter.

Auditing considerations

The access history tracks actions performed since the beginning of the document.

We don't yet have very granular auditing capabilities. If multiple people make changes to the same document, all document updates will be attributed to the person who publishes the document.

Authors should continually publish any work they want to keep instead of working in unpublished drafts. With the auto-save feature, we're saving your drafts all the time, but we don't save versions of unpublished changes (with the rare exception). When restoring to an earlier version, you can only roll back to an existing published version. Any unpublished changes will be lost when you restore a previous version.

For more information about revision histories, see Revisions to core and flexible assets.

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