Search Best Practices

Use IT Glue's Search feature to quickly find information in your account from wherever you are in the platform. Here are some best practices when using Search in IT Glue.

Choosing the right search scope

From any screen in IT Glue, you can begin your search by:

  • Clicking the Search bar at the top of the screen
  • Pressing "Q" on your keyboard
  • Pressing "/" on your keyboard

If you are searching outside of an organization, all three methods above will allow you to search on a global level only. If you are searching within an organization, you can toggle the parameters of the search to either organizational or global.

  • An organizational search means searching only within the organization you are currently viewing.
  • A global search means searching across all organizations you have access to.

To toggle the parameters of the search between an organizational or global levels, simply click the globe/house icon in the search bar.

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Narrowing your search results

As you start typing search terms into the search bar, results will start to appear. The maximum number of results is 50. Continue to type more keywords to refine your search results.

The top results are associated with the Name field of IT Glue items, followed by results for other fields. Search shows results across multiple fields containing any of your keywords.

For example, if you search for the words Happy Frog, you will get results for:

  • just the word happy
  • just the word frog
  • both words

First to display are exact matches for the full term, as if you had put quotations around the words.

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Note that the results of your searches will only show results you have access to. Therefore, your colleagues may see different results, even if you’re both searching with the same keywords.

Partial word (fuzzy) searching

We strongly recommend you only search for exact whole words and avoid partial word searches. For example, searching for serv or even server will not necessarily return a server named server4thfloor.

Refining searches by short name

Another way to refine your search results is by adding the organization short name as one of your search words. You can find an organization short name by clicking Edit on any organization.

Keyboard Shortcuts

Do you rely on your keyboard to navigate? IT Glue's Search feature is packed full of useful Keyboard shortcuts to make searching even more convenient.

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