Search Best Practices

With IT Glue's Quick Search available at the touch of a "Q", you can find information in your account from anywhere. Learn the ins and outs of how to search in IT Glue - one of our core features!

Search results

As you start typing search terms into the search bar, results begin to instantly appear below it. The maximum number of results is 50. Keep typing keywords to refine your results.

The top results are associated with the Name field of IT Glue items, followed by results for other fields. Search shows results across multiple fields containing any of your keywords.

If you search for the words hard drive, you will get results for:

  • just the word hard
  • just the word drive
  • both words

First to display are exact matches for the full term, as if you had put quotations around the words.

As you type your search terms, your results are displayed below the search bar


Note that the results of your searches will only show results you have access to. Therefore, your colleagues may see different results, even if you’re both searching with the same keywords.

Change the search scope

You can toggle between two search scopes: a global search, which means searching across all organizations, versus a search within the organization you’re currently viewing.

To toggle between an Organization based search and a Global search, simply click the house or globe icon to switch search scope.



Partial word (fuzzy) searching

We strongly recommend that you only search for exact whole words, and avoid partial word searches. For example, searching for serv or even server will not necessarily return a server named server4thfloor (example only, joining words like this is not a good naming convention).

Refine searches by short name

Another way to refine your search results is by adding the organization short name as a keyword. If you haven't used short names before, this is something you can configure from your PSA. Refer to our PSA field mapping articles to get the field name to populate and then add the short names to your PSA. If you're not using a PSA, you can set up short names in IT Glue by editing each organization. Make sure each short name is unique but easy to remember.

Use quick search

Do you rely on your keyboard to get around? The Quick Search feature is packed full of very useful keyboard shortcuts, so that you can use your keyboard to the fullest extent while searching. See Keyboard shortcuts.

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