Search and search filters

With a search bar at the top of every screen, you can find information in your account from anywhere. Learn the ins and outs of how to search in IT Glue - one of our core features!

Search results

As you start typing search terms into the search bar, results begin to instantly appear below it. The maximum number of results is 15. Keep typing keywords to refine your results.

The top results are associated with the Name field of IT Glue items, followed by results for other fields. Search shows results across multiple fields containing any of your keywords.

If you search for the words hard drive, you will get results for:

  • just the word hard
  • just the word drive
  • both words

First to display are exact matches for the full term, as if you had put quotations around the words.

As you type your search terms, your results are displayed below the search bar

Note that the results of your searches will only show results you have access to. Therefore, your colleagues may see different results, even if you’re both searching with the same keywords.

Toggling the search scope

The search bar offers icons on the left that you can click to toggle between two search scopes: a global search, which means searching across all organizations, versus a search within the organization you’re currently viewing.

Toggling the search scope to the current organization can help you zero in on the result you want

Search filters

The filters icon and drop down to the right of the search bar can help you narrow down your results to one or more asset types. When you apply a filter, IT Glue will exclude results for any other assets.

For example, a search for CRM with the Document filter selected can help you find CRM results that appear only in documents. Otherwise, the search bar will return results for any and all mentions of CRM (in documents, applications, licensing, passwords, etc.) and document results may appear lower in the results.

Partial word (fuzzy) searching

We strongly recommend that you only search for exact whole words, and avoid partial word searches. For example, searching for serv or even server will not necessarily return a server named server4thfloor (example only, joining words like this is not a good naming convention).

Refine searches by short name

Another way to refine your search results is by adding the organization short name as a keyword. If you haven't used short names before, this is something you can configure from your PSA. Refer to our PSA field mapping articles to get the field name to populate and then add the short names to your PSA. If you're not using a PSA, you can set up short names in IT Glue by editing each organization. Make sure each short name is unique but easy to remember.

Use quick search

Do you rely on your keyboard to get around? We also offer a quick search feature that is packed full of very useful keyboard shortcuts, so that you can use your keyboard to the fullest extent while searching. See Keyboard shortcuts.

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