What is the session timeout length?

Browser sessions currently timeout after 5 hours of inactivity. Users can always end their session early by clicking on their name in the top navigation bar and choosing "Log out" from the drop-down menu.

If a user closes their browser tab without logging out then, depending on their browser's settings, they may stay logged in to IT Glue if they reopen that tab or navigate back to IT Glue from a new tab. The automatic timeout is set to 5 hours so that users do not have to log in again every time they step away from their computer or switch tasks, but also so that a computer left unattended does not remain logged in indefinitely.

The session timeout length is not configurable as an account setting.


Was this article helpful?
4 out of 8 found this helpful
Have more questions? Contact us