Making embedded content work in flexible assets

These instructions show you how you can embed content in flexible assets, so that you can display content that's hosted by other services, such as YouTube, Wistia, OneDrive, DropBox, and Lucidchart, in IT Glue. To embed iframes in documents, see Using the new document editor instead.

A few examples might be helpful for understanding how you could use embedded content:

  • You might want to encourage your team to visually represent each client's network architecture (e.g. LAN, Wireless). Having a place to embed a Lucidchart diagram in a flexible asset gives high visibility to the diagram in IT Glue and also makes it easy to keep the diagram updated.
  • Or imagine you have some larger clients and you need a way to visually capture their internal structure for quick reference. In that case, you could incorporate an organizational chart in a flexible asset (e.g. Site Summary).
  • Another scenario is when you have a standard incident management process diagram that you prefer to embed in a flexible asset instead of a document, so that it has high visibility as your team is navigating an organization for help on how to resolve a major incident.


A Manager or Administrator will need to add support for embedded media:

  1. Click Account from the top navigation bar.
  2. Click Flexible Asset Types from the sidebar.
  3. Click the pencil icon to the right of the asset you'd like to add an iframe to.
  4. On the next screen, scroll down and click + New field button.
  5. Give the new field a name ("Network Diagram") and choose the field's attributes, selecting Textbox as the kind of field.
  6. Click Save to save your changes and add the field to your form.


  1. Make sure you follow the instructions for making the files public. Any content will have to be published to the web first.
  2. Copy the <iframe> embed code provided by the external source.
  3. From IT Glue, open one of your organizations.
  4. Next, open the flexible asset you want to copy the embed code to.
  5. Click Edit.
  6. Locate the textbox field ("Network Diagram").
  7. Open the Embed Media box by clicking on the (Embed Media icon).
  8. Paste the embed code and click OK.

After publishing an iframe, the embedded HTML can be continuously updated from the source and should be interactive. For example, if you embedded an image as an iframe, you may be able to pan around the image within its window, and click + and – buttons to zoom in and out.

Setting the frame size

If you need to enlarge the frame, first check what resize options the external source provides. Otherwise, you can resize the frame that displays the embedded media by using standard HTML iframe properties.

Open the HTML source and look for width and height values inside the iframe tag. Change the values to get the frame size you want. For example:

<iframe width="100%" height="600px"

Save it, and refresh the screen to see the frame size change.



  • These instructions will work with embedded images from OneDrive (personal). We did however find a way to add images hosted in OneDrive for Business: you open the file and generate a shared link, and then from IT Glue, you can click the (Image icon) and paste the shared link in the Image Properties dialog:

  • We recommend that you use the best possible quality for images. If your images contains a lot of detail, we recommend an image quality of 300dpi. For a less detailed image, an image quality of 150dpi will suffice.
  • Embedding media in an <embed> or <object> tag is not supported.
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