File Sharing

Each standard mapped drive can be documented in the File Sharing Flexible Asset which gives your team the ability to quickly identify shared drives for troubleshooting.

Preparation

  • Administrator level access to the domain controller and file server.
  • To also document access groups used in file sharing, you would need to modify your File Sharing Flexible Asset design to include somewhere to add this information, such as a text field or a tagging field. The Active Directory security groups can help you understand how to track which users have access to a particular share under the File Sharing Flexible Asset. The advantage is that you don't have to use spreadsheets or access the file share directly to verify.

Instructions

  1. Navigate to the desired organization.
  2. Click on File Sharing in the left sidebar and then on the + New button in the top-right corner.


    File_Sharing___IT_Glue.png

  3. In the Create File Sharings screen, complete each of these below fields:
    1. Share Name - Enter a name that will display in list view and search results.
    2. Share Description - Enter a more detailed description. You can also use the description field to specify how the mapped drive is added (manually, GPO, etc.).
    3. Servers - Tag the relevant configuration item.
    4. Mapped Drive - Enter the drive letter. This information will be visible in search results with the share name.
    5. Share Path - Enter the share path.
    6. Disk Path - Enter the disk path.
    7. (Optional) Security Groups - Specify who gets the mapped drive based on group policies.
  4. Click Save.

Now you have a list of file shares for each client organization. Click to enlarge the example below:

list-view-file-share.png

Additional Notes

  • It's possible to have multiple "versions" of a drive letter depending on group or Organizational Unit (OU) membership. To handle this, you would record the multiple drives with the same letter and differentiate them with a detailed description.
  • Using Mac or Linux? File shares can still be documented with this asset. The drive letter is not a required field.
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