Printing

This flexible asset will help you create a overview to gain visibility and control of print servers and related infrastructure in IT Glue. By "printing," we mean the total infrastructure that supports printing.

The operational maturity of printing solutions can vary considerably from the chaotic to the well-dialed. Consider creating multiple entries when there are a mixture of technologies involved, for example, one for devices deployed with a Group Policy Object (GPO) in Active Directory and one to summarize ad-hoc, IP connected devices. In more complex environments, you could have one entry in the Printing list view for each print server, each department, or each physical area of a site. Use the description field to help identify each one.

Prerequisites

  • Load all the print server, printers, scanners, and plotters in the client environment as configuration items.
  • Make sure that you have admin access to domain controller and print servers.

Instructions

  1. Navigate to the organization you are onboarding.
  2. Go to the Configurations list view and filter it to display only the printers.
  3. Sign in to the print server Print Management console with the AD Admin credentials.
  4. Compare the two systems to check that all printers have been entered in IT Glue, both network and USB devices.
  5. From IT Glue, edit each printer to include the following:
    • Physical location (your remote and field team will love you for this!).
    • Web admin credentials as an Embedded Password.
    • Interface information. If it is a USB printer, complete this with interface name as USB and the workstation that it is attached to in Notes.
  6. Next, go to the Printing section from the sidebar.
  7. Click + New in the top right corner.
  8. In the Site field, enter a description name.
  9. In the Print Server(s) field, search for and select one or more servers responsible for sharing printers at this site.
  10. In the Printer(s) field, search for and select one or more printers.
  11. In the Deployment field, select the deployment method from the drop-down list.
  12. Open Print Management on each of the servers. Check Published to AD box if the majority of printers are published in the Global Address List (GAL).
  13. In Drivers Path field, enter the path to central installer files.
  14. If the client has a third-party vendor to maintain the printers onsite, enter the vendor's contact information in the Support Information field.
  15. In the Notes field, enter brief details of maintenance agreement, including account number.
  16. Click Save.
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