Domains (Video)

In this topic, you'll learn about the domain tracker. 

The domain tracker feature is designed to provide ongoing tracking of internet domains, including WHOIS information and key DNS records (for example, NS, A, MX, TXT, SOA records). Expiring domains are added to the expiration report available on each organization's dashboard and in Global > Expirations and can be notified on using the notifications feature.

Before you begin, watch the following IT Glue express video (2:07): 

 

Prerequisites

  1. Sign in to domain registrar accounts or hosting service accounts.
  2. Request domain information from key site contacts. 

Instructions

Capture all known domains (e.g. client.com, client.ca, client.co.uk, client.com.au, client.co.nz) in IT Glue. Many organizations have multiple domains, even if some are parked or forwarders.

  1. Navigate to the organization you are onboarding.
  2. From the left sidebar, click on Domain Tracker.
  3. Click + New button in the top right corner.
  4. Under Domain Name, add the internet domain to IT Glue. 
  5. Click Save.
  6. Wait a few moments and then refresh the screen.  

After you add a domain, information automatically populates (make sure you wait a few seconds before refreshing the screen). If you add a domain that has an SSL certificate, IT Glue automatically creates a new item in the SSL Tracker for that domain and fetches all the public aspects of the certificate. The SSL certificate links to the domain as a related item.   

Things you should know

The system fetches any DNS updates on a daily basis. At the beginning of every month, all WHOIS information is refreshed for all domains. For the rest of the month, the expiration date of the domain will determine how often it's updated:

  • WHOIS updates for domains that expire in the next 90 days are only fetched once a week.
  • WHOIS updates for domains that expire in the next 30 days are fetched every other day.

Certain registrars produce WHOIS data in way that can't be parsed by our domain tracker. Because of this, date values coming from these registrars are not always retrieved automatically. To manually enter the associated date values, find the domain in the list and then click the pencil icon on the right side of the screen.

A few notes

  • If problems are encountered with an update, the system makes five attempts, and then waits a week before trying again. When viewing the domain record in IT Glue, recent refresh attempts display in the right panel under Revisions
  • You are welcome to manually refresh information about a domain at any time. When viewing the domain in IT Glue, click the Refresh DNS and WHOIS button and wait for the information to populate. 
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