Exporting and backing up account data

The article explains the steps for exporting data from one organization or from all organizations.

Data that will be exported using the export feature:

  • Core and flexible assets in CSV files representing each asset type
  • Documents in HTML format
  • Passwords
  • Attachments
  • Activity logs

Content that will not be exported using the export feature:

  • All Settings
  • Users
  • Flexible asset templates
  • Related items
  • Revision histories
  • Custom questions or user defined fields in configurations. These fields are entered in a PSA and are only presented as read-only in IT Glue

Prerequisites

  • You must have Administrator access to IT Glue.
  • Each export file is only available to download for 48 hours for security purposes. After that time, you will need to export the data again.
  • Passwords will be exported in unencrypted, human-readable format. Be careful with your export files.

Instructions

Exporting an organization

  1. Go to Account > Export Data.

    Account_Sidebar_Export_Data.png

  2. Search for an organization by name, and then click Start Export.

    Export_one_organization.png

Wait for an email from [email protected] to notify you when your export is ready for download. Use the links included in this email to download the exported ZIP file. You can also download it from the Account > Export Data screen.

Exporting everything

  1. Go to Account > Export Data.

    Account_Sidebar_Export_Data.png

  2. Below Export entire account, click Start Export.

    export_all_organizations.png

Wait for an email from [email protected] to notify you when your export is ready for download. Use the links included in this email to download the exported ZIP file. You can also download it from the Account > Export Data screen.

Processing an export may take a while, so please be patient. We'll email you when it's ready.

 

Note

  • If your goal is to do some analyzing or sharing of your data, you also have the option to export smaller subsets of data. See the Exporting a list of assets article for instructions.
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