Account settings for Managers and Administrators

Arrows.pngFast path: As a signed in Manager or Admin, go to Account > Settings

A number of account-level settings and services are available for configuration only by Managers and Administrators. Many of these settings are configured when you initially implement IT Glue for your organization.

To access any of the settings described below, sign in as a Manager or Administrator and click Account from the top navigation bar. The Settings screen will load in the main pane.

There are four tabs on this screen:

  • General
  • Branding
  • Authentication
  • API Keys
Administrators have access to all tabs that are available under your plan, but users with a Manager role only have access to the General and Branding tabs.

General

Click the General tab to view or adjust the following settings:

general.png

  • Use the Company Name field to change how your company name appears in the drop-down menu in the top-right corner of the app and throughout your account.
    Before integrating with a PSA, this name should be entered exactly as it appears in your PSA, so that your company data will sync in to your IT Glue organization. When you sync, a link is created. Afterward, you can change the name in IT Glue.
  • The IT Glue Web Address is your account's customized URL ("mycompany.itglue.com"). If you need to change your subdomain, submit a support request that includes a timeframe for us to make the change for you.
  • Use the Generated Password Length field to specify how long generated passwords should be by default. This setting affects all password fields that use the Generate button to create a random password:

    password-generate.png

  • The Primary Organization is automatically set based on the company name used to create your account. You shouldn't need to change it.

  • In the Organizations Sidebar section, pay special attention to how you configure the sidebar, so that you are helping your team navigate your account to find the information you want them to see.
  • You can check the Display IT Glue IP addresses in addition to RMM IP addresses checkbox. If the IP addresses that are in your account are out of date, you may want to leave this box unchecked to show only the IP addresses from your RMM. For more information, see What does the 'Display IT Glue IP addresses...' checkbox do?
    This option is only visible on RMM integrated accounts.

Branding

On Enterprise plans, you can configure your own Fully Qualified Domain Name (FQDN) to support account branding, add your logo using the Header Logo uploader, and check the Hide Footer box to remove the IT Glue footer that's at the bottom of every screen.

The logo displays at the top-left of each screen and on all public facing documents. To upload your own logo, make sure the logo meets the following requirements:

  • PNG format
  • Maximum dimensions: 200 x 52 pixels
  • Recommended: Light colored logo in a transparent container to preserve the visibility of the logo

branding.png

Authentication

The Authentication tab is where you can make changes to how users authenticate to your account:

Note: You can have both SSO and MFA turned on in your IT Glue account, plus set MFA up through your SSO provider. This gives you the highest security for an SSO enabled IT Glue account.

authentication.png

API Keys

API keys can be managed by end users with an Administrator user role. Two different kinds of API keys can be generated:

1. Warranty Master - To integrate with Warranty Master, see Integrating with Warranty Master
This option is only available on Enterprise plans.

2. IT Glue (Custom) - For help using the IT Glue API, see Getting started with the IT Glue API. You can generate multiple keys for use with the IT Glue API. This provides more control by allowing you to use different keys for different integrations.
This option is only available on the current Enterprise plan.

Make sure you keep your API keys in a safe location, such as IT Glue, and revoke them if compromised.

Note that you can't view a key again after it has been generated.

API_keys.png

 

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