Customizing your account's branding

For partners subscribed to Enterprise plans.

In this article, you will learn how to alter the look and feel of your account to match your company branding.

By default, your account displays the IT Glue logo and domain name. You can brand your documentation with your own logo and custom URL, so that "mycompany.itglue.com" becomes "docs.mycompany.com" (or similar name). You can also disable the IT Glue branded footer.

Prerequisites

  • You must have Manager or Administrator access to IT Glue.

Instructions

Configuring DNS

Use these instructions to set up a CNAME (alias) record that points to your IT Glue account ("mycompany.itglue.com"). 

  1. Sign in to the DNS Control/Administration panel for your domain to access your DNS settings.
  2. Add the following entry:
    • Record Type: CNAME (Alias)
    • Host name: Enter the hostname you chose (e.g. "docs").
    • Points to: Enter the hostname you want the alias to point to, which in this case is your IT Glue account ("mycompany.itglue.com").
    • TTL: Enter how long the server should cache the DNS information.
  3. Allow the DNS information to propagate (may take up to a day).

Enabling the feature in IT Glue

  1. Click Account from the top navigation bar.
  2. Click Settings from the sidebar.
  3. Click the Branding tab.
  4. In the Fully Qualified Domain Name field, add the CNAME redirection.
  5. In Header Logo, add a logo with optimal size of 200x52 pixels.
  6. (Optional) Check the Hide Footer box.

After you make these changes, entering your customized URL ("docs.mycompany.com") into a browser will redirect to your IT Glue account, and your logo will display in place of the IT Glue logo.

Example: A public document with customized branding



A few notes

  • The custom URL supports unauthenticated and authenticated users, but internally your team should continue to share "mycompany.itglue.com" URLs. For more information, see Sharing branded document links.
  • All of your data is still fully encrypted using https://. The only unencrypted data (sent over port 80) is a generic frame holding the branding subdomain redirection.
  • Note that your domain hosting service might have slightly different instructions for CNAME record creation. Please check with your host provider for details.
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