Creating an integrator login in ConnectWise Manage

Follow these instructions to create an integrator login for the integration with IT Glue.


  • ConnectWise On-Premises or Cloud Account, and full ConnectWise desktop client.
  • User account with modify access to ConnectWise setup tables.


  1. In ConnectWise Manage, from the navigation menu, click System, then Setup Tables.

  2. From the Category dropdown list, select General, and then press enter.
  3. Click Integrator Login from the Tables drop-down list.

  4. Click the + (new item icon) to add a new integrator login.
  5. On the Integrator Login screen, create your login credentials and set the access level to All Records.

  6. Next, select all the API resources that need to be available to the integrator login. Make sure all of the following API resources are enabled: Company, Configuration, Contact, Member, Reporting, Service Ticket and System.

    For Service Ticket, ConnectWise Manage requires the selection of a Service Board. Tickets will sync from all boards you have selected in your IT Glue sync settings, regardless of the selection made here.
  7. Click the Save and Close icon. You now have an integrator login for IT Glue.
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