RMM field mappings

This article defines how RMM fields are mapped to IT Glue fields.

Prerequisites

  • A Manager role will only be able to see RMM matched/unmatched data for organizations that they have explicit access to. To grant access to RMM data for all organizations, refer to Step 7 of our Adding and removing users KB article.

Field Mappings

RMM is the primary data source so will overlay any similar data coming from your other integrations, PSA, as well as content manually input in to IT Glue. This means that if there is a discrepancy between the incoming data, RMM data will take precedence and appear in the combined view. For more details on how RMM data is displayed in IT Glue, refer to our Why Can't I See RMM Data in Configuration View KB article.

In IT Glue, matched RMM configuration data is displayed along with data from these other sources to create a combined view of configuration items. For configurations you manually create in an RMM integration, the fields are written one time in to IT Glue. All other fields will be overlaid on the hour with each RMM data load.

RMM IT Glue Overlaid data
CPU * Test___Draft_Space___IT_Glue_Knowledge_Base.png
Default Gateway Default Gateway  
Disks * Test___Draft_Space___IT_Glue_Knowledge_Base.png
Device Type Type  
External URL Manage URL**  
Hostname Hostname  
IP Addresses IP Addresses Test___Draft_Space___IT_Glue_Knowledge_Base.png
Last Login User * Test___Draft_Space___IT_Glue_Knowledge_Base.png
Last Reboot * Test___Draft_Space___IT_Glue_Knowledge_Base.png 
Last Seen Online * Test___Draft_Space___IT_Glue_Knowledge_Base.png 
MAC Addresses MAC Addresses Test___Draft_Space___IT_Glue_Knowledge_Base.png 
Manufacturer Name Manufacturer  
Memory Total * Test___Draft_Space___IT_Glue_Knowledge_Base.png 
Model Name Model Test___Draft_Space___IT_Glue_Knowledge_Base.png 
Name Name  
RMM Location Location  
RMM Organization Organization  
Operating System Platform/Operating System Test___Draft_Space___IT_Glue_Knowledge_Base.png 
Serial Number Serial Number  

* Denotes new fields that IT Glue recognizes with an RMM integration. The exceptions for each RMM are listed in the image below. These fields are displayed when viewing a configuration item and are indexed by IT Glue's search.

** This link takes you directly to the device in your RMM.

Supported field exceptions

Each RMM integration can be slightly different when it comes to which fields are available or supported. The table below explains which fields may or may not be available for your RMM. Items with a (filled-in star) are supported. Items without a star are not supported. The (unfilled star) indicates that the item is only partially supported.

RMM logic

Note: Before an organization, site, location, or company in an RMM tool can sync with IT Glue to create an IT Glue organization, you must add at least one configuration to it. If there are none and the organization does not already exist in IT Glue from any other source, then it will not appear in IT Glue. In this case, you will need to create it manually.

Standard rules are used to associate RMM data to data that is already in your account. The sync will discover and attempt to associate data coming from your RMM to data in IT Glue (PSA, imported, or manually entered data) based on the following rules:

Rule Matches on
Organization Name field exact match. If no exact match, suggests organizations based on name pattern recognition for manual matching.
Configurations Exact match on primary MAC address and serial number.
If no match on those fields, exact match on primary MAC address.
If no match on that field, exact match on serial number.
If no match on that field, suggests configurations based on exact name of the device for manual matching.

Learn more about how RMM data will be combined with PSA data.

Showing IP addresses from all sources

You have the option of configuring your account so that you only display IP addresses from the RMM or also display any additional IP addresses written to your account. By default, you only see IP addresses from your RMM. For more information, see What does the 'Display IT Glue IP addresses...' checkbox do?

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