Viewing your team's engagement

Need to see who is using IT Glue? Use the engagement feature to see your team's reputation scores on an account leaderboard. This feature is currently only available to users with Manager or Administrator level access.

How it works

The engagement feature employs a point system that rewards top IT Glue users across your organization. In a fun, competitive atmosphere, all team members are encouraged to reach higher achievement levels. See how your team is using IT Glue and maximize your investment by increasing user engagement.

Every time someone creates, updates, or views information in the platform, points are granted. Since only some user roles can import and delete data, these actions are not counted. Points are awarded as follows:

  • Created - 10 points
  • Updated - 5 points
  • Viewed - 1 points

Individual points, leaderboard positions, and account-wide stats are updated once an hour.

Note: All-time statistics may be up to 48 hours behind.

Account leaderboard 

To view the account leaderboard and check usage stats, navigate to Global > Engagement.

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The information shown on this page is based on data for all organizations and all users.

The Activity Feed displays the most recent activity from the activity logs. Clicking the "View all activity logs" link takes you directly to the activity logs.

The Reputation History chart displays your team's overall engagement, so you can see how use of IT Glue has changed over time.

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Time filters

In the top-right corner of the page are three buttons you can use to change the granularity (the level of detail) of the displayed data. By default, the page will show you information collected in the last 30 days. Click to filter for 60 days of data or even see all data collected since your first day using IT Glue.

Individual performance

Clicking on a user's name in the leaderboard allows you to drill down to view individual performance. The filters on this screen are fairly straightforward, but they are summarized here for clarity:

    • Use the Search Organizations search box to narrow results to one organization. The default view displays results for all organizations.
    • Use the All Items drop-down to filter for actions related to only one asset type (configurations, documents, etc.). The default view displays results for all items.
    • Use the calendar drop-down to narrow search results to a specific timeframe. The default view displays results for all time.

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