Viewing your team's engagement

Need to see who is using IT Glue? You can visit the engagement feature to see your team's reputation scores in IT Glue and a leaderboard. Note that this feature is currently only available to users with Manager or Administrator level access.

How it works

The engagement feature employs a point system that rewards top IT Glue users across your organization, to create a fun, competitive atmosphere where team members are pushed to higher achievement levels. The purpose of this is to show how your team is using IT Glue and increase user engagement to maximize the investment in IT Glue.

Every time someone creates, updates, or views information, points are granted. Because only some user roles can import and delete data, these actions are not counted. Points are awarded as follows:

  • Created - 10 points
  • Updated - 5 points
  • Viewed - 1 points

Individual points, leaderboard positions, and account-wide stats are updated once per hour.

Account leaderboard 

In the Global area of IT Glue, you can view the leaderboard and top users by clicking on Engagement in the left-hand sidebar.

Example: Account leaderboard

Engagement-IT-Glue.png

The information shown on this screen is based on data for all organizations and all users. 

The Activity Feed displays the most recent activity from the activity logs. Clicking the "View all activity logs" link takes you to activity logs.

The Reputation History chart displays your team's overall engagement, so you can visually see how use of IT Glue has changed over time.

Kraken-Techs-Reputation-History.png

Time segments

On the upper right of the screen is a series of buttons you can use to change the granularity (the level of detail) of the displayed data.

The following time segments are available:

  • 30 Days
  • 60 Days
  • All Time

The default time segment is 30 days.

Individual performance

Clicking on someone's name in the leaderboard allows you to drill down to view individual performance.

The filters on this screen are fairly straightforward, but they are summarized here for clarity:

  • Use the "Search Organizations" search box to narrow results to one organization. The default view displays results for all organizations.

  • Use the "All items" drop down to filter for actions related to only one asset type (configurations, documents, etc.). The default view displays results for all items.

  • Use the calendar drop down to narrow search results to a specific timeframe. The default view displays results for all time.

Example: Individual leaderboard

Engagement-Users-IT-Glue.png

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