Tigerpaw field mappings

This article defines how Tigerpaw fields are mapped to IT Glue fields. We currently one-way sync with accounts and active contacts only. Syncing with configuration items may be something we add in the future!

Organizations 

IT Glue: Organization Tigerpaw: Account
Name Account Name
Status Status
Type Account Type
Primary Location Name Address 1
Primary Location Address 1 Address 1
Primary Location Address 2 Address 2 
Primary Location City  City 
Primary Location State/Province State
Primary Location Zip/Postal Code Zip
Primary Location Country Country
Primary Location Phone Primary non-fax number*
Primary Location Fax Fax
Short Name Account ID

* If there is an extension, it is not synced.

Contacts

IT Glue: Contact  Tigerpaw: Contact
First Name First Name
Last Name Last Name
Title Title
Primary Location Name Address 1
Primary Location Address 1 Address 1
Primary Location Address 2 Address 2
Primary Location City City
Primary Location State/Province State
Primary Location Zip/Postal Code Zip
Primary Location Country Country
Notes Personal Notes
Emails Email Addresses
Phones Phone Numbers*

* IT Glue creates separate entries for each available phone number type in Tigerpaw. The primary phone number is marked as primary in IT Glue. 

Locations

Location field values are pulled from Tigerpaw Account/Contact Address fields.

IT Glue: Location Tigerpaw: Account/Contact Addresses
Address 1 Address 1
Address 2 Address 2
City City
State/Province State/Province
Zip Code Zip Code
Country Country
Phone Phone
Fax Fax

Matching logic

Standard matching rules are used to match records within IT Glue when pulling over data from Tigerpaw. The sync will discover accounts, contacts, and account/contact addresses in Tigerpaw and match them to data in IT Glue using the Tigerpaw fields shown in the table below:

Rule Matches on
Organization Account Name
Contacts (Account) AND (First Name AND Last Name) 
Locations (Account) AND (Address 1 AND Address 2 AND City AND State/Province AND Country)
OR 
(Contact) AND (Address 1 AND Address 2 AND City AND State/Province AND Country)

If no match is found, a new record is created. When one or more identical matches are found, the item that was created first is matched on. 

 

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