It's designed to give you an overview of the core features of IT Glue, including in-depth looks at integration and documenting apps and services.
What courses are there?
Currently, there are four courses available. These are:
Getting Started with IT Glue
In Getting Started with IT Glue, you will explore several key components you need to understand to use IT Glue.
We will look at how IT Glue is different from traditional methods of documentation, examine how it can provide enhanced support and peace of mind, and explore some key considerations that need to be addressed regarding passwords.
First, learn what IT Glue does and how to find information in it.
Next, learn how to navigate through IT Glue using built-in tools and lists.
Then, learn about IT Glue’s Core Assets and how these assets are the building blocks of the Apps and Services you manage for your clients and for yourself.
Finally, we will look at IT Glue’s Apps and Services component and its ability to logically store information on the services you manage for your clients.
In Understanding Integrations, you'll learn the “why” behind the integration types we have available and how they might work together through IT Glue.
Documenting Apps & Services
In this lesson we'll discuss the relationship between a Managed Service Provider and the Apps & Services it manages for their clients.
Creating a Culture of Documentation
How do you create a strong and successful culture of documentation in your team? This lesson will give you the tools you need to get you team engaged as well as giving you some best practices that will get you off to a successful start.
Put your learning to the test and become an IT Glue Certified Professional, demonstrating your knowledge of documentation best practices, and expertise at using and administering IT Glue.
More courses are coming. Remember to bookmark this and the Announcements page.
Ready to start?
Accessing the Academy is easy!
- Log into your IT Glue account.
- Navigate to your profile and use the drop down menu to select Academy.
- Once at the Academy landing page, simply select the course and click register.