GlueFiles

GlueFiles gives you the ability to upload, store and manage files securely and centrally within IT Glue. In addition, for supported file types, GlueFiles can be previewed directly in your browser, reducing the need to download files.

Drag and drop your documents directly into your Documents List View or via the +New button, or upload and preview them as an attachment to an Asset.

File Upload

This feature gives you the ability to upload and preview your files directly in your Documents List View. 

How does this enhance your IT Glue experience? It saves you time in the following ways:

  • Maximize productivity with the ability to centrally store any file
  • Centralize more documentation in IT Glue. You no longer have to create blank Documents for the sole purpose of holding a PDF
  • Relate individual files to any other IT Glue asset to have all information at your fingertips
  • Securely share files with IT Glue and MyGlue users

Uploading Files to Documents List View

There are two ways to upload files into the Documents List View. You can drag and drop directly into the list view, or use the +New dropdown.

Drag and Drop Files

  1. Navigate to the organization that you want to add documents to. Open the Documents section from the sidebar.

    COnfigs_side_bar.png

  2. You will be in the Documents List View.

    documents_gf.png
  3. Open your Finder/Explorer view and select your file(s) from your device. 

    Upload_files_1.png
  4. Drag your file(s) into the Documents List View. Wait a few moments for your files to be uploaded, then return to the list view.

    Upload_files_2.png

    Note: Windows 10 users with an OS role of "Administrator" will not be able to drag and drop files into Documents List View in an Organization when using Chrome.

  5. Your file(s) will be uploaded. 

    New_uploaded_documents.png

 

Upload Files Using the +New Button

  1. Navigate to the organization that you'd like to upload files to. Open the Documents section from the sidebar.

    COnfigs_side_bar.png

  2. You will be in the Documents List View.

    documents_gf__1_.png

  3. Click on the +New dropdown. 

    FIle_upload_new.png

  4. Click File Upload

    Select_file_upload.png

  5. Clicking File Upload opens a Finder/Explorer to upload one or more files to the current Folder being viewed in the Documents List View.

  6. Select the file(s) you want to upload.

  7. Click Open.

  8. Once uploaded, your files will appear in the Documents List View. 

Uploaded_documents_2.png


Important: If you select a file that is over the maximum size limit (100MB), it will not be uploaded. 

FIle_Upload_Error.png

Note: Once uploaded, supported files will take a few seconds each to have an in-browser preview generated. Previewing a file earlier will download it.

 

File Preview

Files can be previewed in multiple areas within IT Glue, which are listed below:

  1. Attachment side panel
  2. Documents List View
  3. IT Glue Search

IT Glue lets you preview your files before opening them. This will save you time, letting you see if this is the file you need without having to download it first. 

Supported file types are:

  • .pdf
  • .jpg, .jpeg, .png, .bmp, .gif
  • .docx, .doc
  • .pptx, .ppt
  • .vdx, .vsdx, .vsd
  • .txt
Warning: If you download a file from the preview pane, it will be a converted pdf of the original file.  

 
Preview Attachment

After signing in to your IT Glue account: 

  1. Select the asset type you want to view. In this example, we are using Configurations.

    Screen_Shot_2018-08-07_at_9.55.18_AM.png

  2. Navigate to the Attachments section in the right side panel within an asset. Click on the link for the attachment you want to view. 

    Attahcments_1.png

    Note: If attempting to preview a supported file attachment immediately after uploading the file, you will need to refresh the webpage first.
     
  3. If the preview of the file type is supported, the file will open in a preview pane. You can zoom in and out using the "+" and "-" controls in the preview pane. 

    Broadsoft.png

  4. If you select a file type that is not supported, the attachment will be downloaded.

    To download the file in its original format, simply click on the download icon in the Attachment section. 

    Attahcments_2.png

    File Preview in Documents List View

    1. Click on the document you want to view. 

      File_preview.png

    2. If a preview of the file type is supported, the file will open in a preview pane. You can zoom in and out using the "+" and "-" controls in the preview pane. 

      Broadsoft.png

    3. If you select a file type that is not supported, you won't be able to preview it and the file will be downloaded instead.

    File Preview in IT Glue Search

    1. Launch IT Glue Search either by clicking the Search button, or pressing "Q".

      launch_quick_search.png

    2. Enter the name of the file wanted. The file, if supported, will preview in the IT Glue Search preview pane.

      docuemnt_preview_pdf.png

     

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