Integrate Auvik with IT Glue

Use this article as a guide to create and maintain an RMM integration with Auvik. This gives you information about Device Name, Manufacturer, Model, connected MAC Addresses, and IPs in IT Glue.

It should only take about an hour to get up and running with Auvik. This is a rough estimate based on our experience with several partners who activated the integration.

Note: As Auvik's Inventory API remains in beta, partners interested in enabling their Auvik account's access to this beta should send an email to their Auvik partner success manager. Learn more.
The Auvik sync described below will do the following:

  • Discovers all companies and devices in Auvik
  • Matches Auvik companies to organizations in IT Glue using the Auvik Company field
  • Suggests organizations based on name and pattern recognition
  • Matches devices to configurations in IT Glue using a MAC address or serial number
  • Suggests configurations based on an exact name

Prerequisites

  • Manager or Administrator level access to IT Glue.

The following information will ensure a successful Auvik integration. This includes:

  • Set up a secure connection
  • Configure an integration
  • Enter your Auvik credentials
  • Sync the information
  • Organization matching
  • Configuration matching   

Secure connection and Configure the Auvik Integration

  • An SSL connection with a valid certificate (not self-signed) to your RMM is required.
  • IT Glue talks to Auvik via API to monitor for devices so we can perform our routine sync. We recommend that you create a new Auvik "Master" user account (preferably named itglue) with permission to view the assets for which you'd like us to sync
  1. Open IT Glue.

  2. Navigate to Account > Integrations and click +New.

    Integrations_Auvik.png

    select_new_integration.png


  3. Click the Auvik option.

    Select_Auvik.png

  4. Enter your Auvik Fully Qualified Domain Name (auvik.example.com) and sign-in credentials and then click Connect.

    Enter_Auvik_crededntials.png

Sync Data

By default, newly queued syncs are scheduled to take place one hour later.

  1. From the Account Integrations screen, click Actions and then Start Manual Sync to prioritize the sync to start sooner, if desired.

    auvik_ok.pngstart_manual_sync.png

  2. When the sync is complete, the status column changes from Syncing... to OK.

  3. The initial sync typically completes in under an hour and subsequent syncs will finish within minutes depending on how many new items you have.

Organization Matching

IT Glue discovers companies and devices and tries to match them to data in your account. The matching logic is at the top of this article. Anything that isn't automatically matched will need to be manually actioned.

  1. From Account > Integrations, find Auvik in the list and click on Actions and then Matching.

  2. Start with the Unmatched filter to review unmatched companies.

    auvik_unmatched.png

  3. If you're happy with a suggested match, click Accept Suggestion to accept it, or, you can search for and choose a different organization using the Match To column. You can also choose to ignore organizations, which means they won't count as unmatched items in subsequent syncs.

    auvik_create_org_new.png


    Or, you can search for and choose a different organization using the Match To column. 

    match_to_auvik.png

    Warning. If you don't see an organization, you can choose the Create Organization action to create (import) it. But make sure there is nothing to match first so that you don't create a duplicate organization.
  4. Keep going through all your unmatched companies until they are all matched.

  5. If you change your mind about any of the matches, click Actions, choose Change Match, and then manually search for and choose a different organization.

Configuration Matching

Next, go through the same process to match configurations as you did for organizations.

  1. To begin, click the Matched filter, pick a matched company, and then choose the Match Devices action.

    Auvik_match_devices.png

  2. You should first review your matched devices to see if everything looks okay.

    matched_to_IT_Glue_2.png

  3. Next, click the Unmatched filter and start matching any remaining devices until all are actioned (matched, ignored, or created).

    auvik_unmatched_devices.png

Before you create configurations, first match any of the devices that we couldn't match based on MAC addresses or serial number, for example, virtual servers. When you're done matching, you can create (in bulk or individually) any of the remaining devices coming in from Auvik.

Important. We don't recommend that you create configurations from Auvik if you'd like to then have them populate from IT Glue to your PSA. New items created from such data will not sync with your PSA unless you choose to do so manually by editing and saving each and every item. This is absolutely manual and is not recommended.

Repeat for each company until all devices are actioned.

Once everything is matched, the Auvik setup is complete. At any time, you can come back to these instructions to discover and match new companies and devices from Auvik.

 

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Contact us