Office 365 Field Mapping

This article defines how Office 365 fields are mapped to IT Glue fields. Learn more about integrating with Office 365 in our Office 365 Integration article. 

A summary of the sync behaviour:

  • Tenants —> IT Glue Organizations
  • Users —> IT Glue Contacts



IT Glue: Organizations Office 365: Tenants
Name Tenant Name
Location Name
(use organization name)
Tenant Name
Address Address
State/Province State/Province
City City
Postal / Zip Code Postal / Zip Code
Location Phone Phone


IT Glue: Contacts Office 365: Users
Name Given Name + Surname
Title Job Title
Office Phone Phone
Mobile Phone Mobile
Primary Email User Name
Mailbox Aliases Alias

Matching logic

Standard matching rules are used to match records within IT Glue when pulling over data from Office 365. The sync will discover Tenants, Contacts, in Office 365 and match them to data in IT Glue using the Office 365 fields shown in the table below:

Rule Matches On
Organization Tenant Name
Contact Email Address Username + "@" + Domain


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