Deploying Network Glue Collector for an IT Glue organization

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The Network Glue Collector is a lightweight Windows service that can run on any server or workstation. It is uniquely configured per IT Glue organization and uses a number of network protocols including SNMP, pings, broadcasts, and WMI.

This article shows you how to deploy the Network Glue Collector for your IT Glue organizations either on-site or through a remote monitoring and management (RMM) tool.

Instructions

We strongly recommend that you install the Network Glue Collector on a server, rather than a workstation. If the Collector is installed on a workstation, collection services may stop running if the workstation is turned off or sent to sleep.

Deploying the Network Glue Collector on-site:

  1. To download and install Network Glue Collector, navigate to Account > Network Glue and follow our Setting up Network Glue for an IT Glue organization KB article.
  2. Once you have completed the setup, download the Network Glue Collector installer file.


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  3. Open the file to initiate the wizard and click Next on each screen to complete the setup. You can change the install path if you prefer to install the Collector somewhere other than the default location.


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  4. Click Finish once the install is complete.


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  5. A screen will appear asking you to enter an unused Collector key. To obtain the key, navigate to Account > Network Glue and click on the Copy to clipboard icon beside the key.


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    Note: The Account > Network Glue page is only accessible by IT Glue Administrators and Managers. For Lite users and above, access the Network Glue Collector by navigating to Organization > Networks.
  6. Paste in the key and click Continue. The Network Glue Collector will initiate the sync to your specified IT Glue organization.


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  7. Verify all the details and click Confirm.


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  8. Network Glue will initiate the sync to your specified IT Glue organization. When completed, click Finish.


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  9. To see the sync status, navigate to the IT Glue organization you have deployed Network Glue to and click Networks in the sidebar. Alternatively, you can also navigate to Account > Network Glue.


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    Note: If you do not see Networks in the organization sidebar, please refer to our Add assets to the Organization Sidebar KB article.
  10. After the Network Glue Collector has successfully installed, navigate to Account > Network Glue and click the Start Manual Sync button in the Sync Information box on the right side of the screen.


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Depending on the size and complexity of your network, it may take up to several hours to sync your network data.

Deploying the Windows Installer through your RMM:

Most RMM tools support the ability to distribute application installation packages remotely to a managed machine on your client's site. If you would like to deploy Network Glue Collector remotely through your RMM, see the links below to some of our partner's most popular RMM solutions:

Scripting the installation of the Network Glue Collector:

To install the Network Glue Collector into the default location, refer to the below example script:

#Default Install Location:
#Install the Network Glue Collector
msiexec /qn /i NetworkGlueCollector.msi /L*V install-silent.log
#Configure the Network Glue Collector
C:\Program Files (x86)\Network Glue\Collector\bin\register-device.exe"-i <Network Glue Collector Key>

See the below images showing two example commands:

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Deploying_Network_Glue_Collector_for_an_IT_Glue_organization_-_REVISION_2_-_Google_Docs.png

To install the Network Glue Collector into a custom location, refer to the below example script:

#Custom Folder Location:
#Install the Network Glue Collector
msiexec /qn /i NetworkGlueCollector.msi INSTALLFOLDER="c:\test msi" /L*V install-silent-custom.log
#Configure the Network Glue Collector
"c:\test msi\Collector\bin\register-device.exe" -i <Network Glue Collector Key>

To uninstall the Network Glue Collector, refer to the below example script:

#UNINSTALL
msiexec /x NetworkGlueCollector.msi /L*V uninstall.log

To start using the network diagram, refer to our Guide to the Network Glue network diagram KB article next.

Related Items

Check out our Tips for Installing and Deploying Network Glue KB article for more information on the Network Glue Collector deployment process.

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