This article outlines the steps for viewing and understanding the Network Glue network diagram.
Accessing the network diagram
Once you have purchased Network Glue, you will see the Networks Core Asset in the sidebar of each organization.
- Navigate to the organization and click on Networks in the left side menu.
- Click the network name in the list view to show the network diagram for that network.
Understanding the diagram visuals
The table below shows the icon for each of the network devices that may appear on the network diagram.
|Icon||Network Device Represented|
Other than the network device icons, you will also see gray icons on the network diagram. There are two types of gray icons:
- Connection Points - Unmanaged connection/access points (usually wireless access points) that show how devices in a single cluster are related.
- Root Nodes - A single node on each network diagram that collects all the disconnected devices to visually represent connections that the Network Collector was not able to recognize. These are labelled "Root" on the diagram.
On the network diagram, the question mark symbol identifies any devices that are not matched to an IT Glue configuration. If a device is automatically matched, or once you manually match the device (see our Guide to Network Glue device matching KB article), the icon will disappear from the diagram after your next sync.
Navigating the network diagram
The table below lists the available functionalities that allow you to navigate the network diagram.
Opens the device matching page. See our Guide to Network Glue device matching KB article for more details.
Note: You will need Administrator or Manager level access to utilize the device matching page.
Expands/Collapses to show or hide all devices on the network diagram.
Note: The expanded view is the default. Click this button to toggle between the expanded and collapsed views.
|Groups all devices by type on the network diagram.|
|Displays the network diagram in a tree view.|
|Displays the network diagram in a cluster view.|
|Search by device type, device name, IP address, or MAC address. To start matching your devices, refer to our Guide to Network Glue device matching KB article.|
Expanding and collapsing icons and roots
When a router, switch, or unmanaged connection point (root) has associated devices on the network diagram, they are shown by default. You can click the minus (-) icon to collapse and hide those devices from view, allowing you to quickly filter through or pinpoint certain parts of the network during troubleshooting. To show the devices again, simply click the (+) icon to expand.
Grouping by devices
In the default view, the network diagram shows all network devices in the expanded view. You can click the Group by button and select Type in the drop-down menu to group together devices of the same type under each parent root. This applies to servers, computers, printers, and network devices. Note that switches, routers, and roots cannot be grouped.
Viewing network device data
To view more details about a specific network device, click on the network device icon. Device details are displayed on the side pane.
Scenario 1: No match with IT Glue configuration
If the Network Glue Collector cannot automatically match to an existing IT Glue configuration, any information collected will be displayed in the side pane. This includes:
- Device name, type, and description
- IP address(es)
- MAC address(es)
- Web server type
- Operating system
- Host name
- Device contact
- Physical location
Scenario 2: Matched with IT Glue configuration
If the Network Glue Collector automatically matches to an existing IT Glue configuration, the side pane will show all details coming in from IT Glue, Network Glue, as well as your RMM. This allows you to see the data of a configuration in a single, consolidated view alongside the network diagram.
In addition to the above, a match between Network Glue and an IT Glue configuration will automatically update the device icon on the network diagram to the configuration type documented in IT Glue. This allows you to easily identify the types of devices on the diagram at a glance during troubleshooting.