Enriching IT Glue configurations with Network Glue data

This article explains how the additional data collected by the Network Glue Collector is displayed for existing IT Glue configurations. Additional data enriches the IT Glue configurations and allows you to easily search for device data.

Field display logic

The below table describes the data you will see in the IT Glue Configuration Show Page. This table is applicable to all four of the following scenarios:

  • Scenario 1: No PSA, no RMM, and Network Glue
  • Scenario 2: No PSA, RMM, and Network Glue
  • Scenario 3: PSA, no RMM, and Network Glue
  • Scenario 4: PSA, RMM, and Network Glue
Note: Several of the data fields below are intrinsically related to Active Directory which is enabled during the initial setup of the Network Glue Collector. For more details on this, please refer to step 3 of our Setting up Network Glue for an IT Glue organization KB article.
Network Glue Field IT Glue Configuration Show Page
Device Type
  • If there is no existing value, Network Glue Device Type is shown.
  • If a value already exists in IT Glue, Network Glue information is not shown.
Device Name *
Device Description *
IP Address(es) Displays additional IP address(es), if available.
MAC Address(es) Displays additional MAC address(es), if available.
Web Server Type *
Operating System
  • If there is no existing value, Network Glue Operating System is shown.
  • If a value is already displayed, existing IT Glue Operating System is shown.
Hostname
  • If there is no existing value, Network Glue Hostname is shown.
  • If a value is already displayed, existing IT Glue Hostname is shown.
Device Contact *
Physical Position
  • If there is no existing value, Network Glue Physical Position is shown.
  • If a value is already displayed, existing IT Glue Physical Position is shown.
If Active Directory was enabled during Network Glue Collector setup, the below fields will be enriched if there was no existing value:
Manufacturer
  • If there is no existing value and Active Directory is enabled, Network Glue Manufacturer is shown.
  • If value is already displayed, existing Manufacturer is shown.
Model
  • If there is no existing value and Active Directory is enabled, Network Glue Model is shown.
  • If value is already displayed, existing Model is shown.
Serial Number
  • If there is no existing value and Active Directory is enabled, Network Glue Serial Number is shown.
  • If value is already displayed, existing Serial Number is shown.
CPU
  • If there is no existing value and Active Directory is enabled, Network Glue CPU is shown.
  • If value is already displayed, existing CPU is shown.
RAM
  • If there is no existing value and Active Directory is enabled, Network Glue RAM is shown.
  • If value is already displayed, existing RAM is shown.
If Active Directory was enabled during Network Glue Collector setup, the below fields will appear:
Active Directory Domain *
Custom DNS Entries *

* Denotes a new field that IT Glue recognizes with Network Glue

Comparing Data

The Compare Data page allows you to view all existing data from your integrated PSA and/or RMM as well as the additional data collected by Network Glue in a single view.

  1. Navigate to Organizations > Configurations.
  2. On the Configuration show page, you will see a timestamp showing the last time of update from your PSA, RMM, and Network Glue. Click on the Compare data hyperlink below these timestamps.
  3. The new Compare Data page provides the following data:
    • Device icon, name, and type
    • IT Glue section - Displays all data coming from IT Glue or PSA
    • Network Glue section - Displays all data coming from Network Glue
    • [RMM Name] section - Displays all data coming from RMM, if the configuration is RMM-synced
    • [PSA Name] section - Displays all data coming from PSA, if the configuration is PSA-synced
  4. Click on the Back to [Configuration Name] button at the bottom of the page to return to the original configuration show page.
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